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PRO-ATTIVO's Stuart Wright to speak at itSMF UK event

Wednesday 10th June 2009

Although head of the training practice for Pro-Attivo Stuart is in the enviable position where he spends as much time on ISO/IEC 20000 consulting projects as delivering training. He has been the lead consultant working with Stockport Metropolitan Borough Council (SMBC) to help them refine and optimize their IT service management operations.

Business Services ICT are the internal IT service provider for SMBC. They have an ISO/IEC 20000 project which has them on target to achieve certification later this year. As with most organisations seeking certification, this has to be achieved without impact on the ‘day job’ and in conjunction with the delivery of a number of other projects.

Continual service improvement is a fundamental requirement within the ISO/IEC 20000 standard and as such there must be clear evidence that improvements are being assessed, recorded, prioritized, authorized and bring business benefit. Alongside Derrick Taylor of SMBC, their presentation includes the main drivers behind the project, the approach taken by BS ICT and the lessons they’ve learned. They hope that this presentation will help, and encourage, others to review and improve the way they deliver and support their IT services.

For further information click here.

Tags : ISO 20000, Stockport Council, Council, Public Sector, PRO-ATTIVO