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LIMITED SPACES LEFT - ITSM & ITIL 3 Launch Seminar 2nd July [Williams F1 Site]

Monday 25th June 2007

On 2nd July 2007 an ITSM seminar will take place which will provide details of the new ITIL® Version 3 Publications, ITIL® 2 to 3 impact, ITIL® 3 qualifications and alignment with ISO/IEC 20000. This event is being co-sponsored by GETRONICS and PRO-ATTIVO.

World renowned speakers have been secured for this event :

Dr. Jenny Dugmore is a Director of Service Matters. Jenny will present regarding "The Impact of ITIL®3 with regards to ISO/IEC 20000 - The IT Service Management Standard". She is a member of itSMF's Certification Management Board. Jenny was Project Editor for ISO/IEC 20000 drafting and chairs the group responsible for ISO/IEC 20000. She is acting as a link between the work on ISO/IEC 20000 and the ITIL® refresh project. In 2005 itSMF awarded her the Paul Rappaport Lifetime Achievement Award for her contribution to service management.

Shirley Lacy who is a Director of Connectsphere. She is an ITIL® Version 3 author and will address "The Detail of ITIL® 3". The updates to the ITIL® service management body of knowledge introduce service management from a life-cycle perspective, as opposed to just a process-based view. ITIL® 3 covers strategic considerations, the design implications, the cultural and organizational change implications of implementing new or changed services and service management as a practice. Adopting and adapting ITIL® 3 will enable service providers to deliver superior services in this dynamic world. Shirley is Managing Director of ConnectSphere, a consultancy and education company that specialises in service management and configuration management solutions. Shirley has extensive experience in service and process improvement across a range of industries and has managed many process improvement implementations with experience spanning the globe.

Alejandro Debenedet, EXIN's International Account Manager will present regarding "The new qualification scheme" and comment on the EXIN/BCS-ISEB Alliance. Alejandro was the Founder and President of itSMF Argentina and is their International representative. He is qualified to the highest level within IT Service Management holding both the IT Service Manager and ISO/IEC 20000 Consultant qualifications. His experience is built upon a strong consultancy and training background.

Chris Miles who has worked for Getronics (formerly PinkRoccade and Pink Elephant) for over 10 years fulfilling a variety of Service Management focused roles will present regarding the "The practical impact of ITIL® 3 on the industry". He has a strong support background with both process and project management experience. He has been an ITIL® Manager for 9 years, designing and implementing Service Management Best Practice solutions with a focus on the mapping of process to technology in a fit for purpose manner. He is currently a Managing Consultant within the Best Practice Services group at Getronics UK managing Consultancy and Education engagements..

David Clifford FISM is a Director of PRO-ATTIVO. He will provide an introduction and host the event chairing the "Ask the Panel Session" towards the end of the day. He is recognised as one of the world’s leading consultants and lecturers on ISO/IEC 20000. David is a Vice President of the Institute of IT Service Management and holds their highest grade of Fellow. He is an ITIL® Master with Distinction and has been the lead design authority consultant on a multi-billion dollar IT Service Programme that achieved certification against the standard.

The event will be taking place at the RBS Williams Formula 1 Conference Centre in the UK. It is accessible within an hour or so from most southern airports including London Heathrow, Birmingham and Bristol.

This event is already proving very popular with advance ticket sales. The cost is £149 + vat per delegate inclusive of a copy of the presentation material, refreshments/lunch and access to the Grand Prix Collection of Formula One cars and memorabilia. Places are strictly limited, do not lose your place, book early to avoid disappointment by emailing ITIL3@PRO-ATTIVO.com.

To view the brochure click the link : SEMINAR BROCHURE.

To view the venue click the link : VENUE BROCHURE.

For details of our ISO/IEC 20000 Training click the link : www.ISO20000Training.com.

For details of our ISO/IEC 20000 Consultancy services click the link : www.ISO20000Consulting.com.

Tags : ITSM, ITIL, publication