Consultant Auditor     %age of PRO-ATTIVO Delegates Passing 88% 100%     Average for Other Course Providers 60% 90%

As one of the first and probably most successful it SMF Accredited Course Providers for BS 15000 training we are now pleased to offer ISO/IEC 20000 accredited training. We are also actively involved in ISO/IEC 20000 consulting and importantly we bring this practical experience in to the classroom. We have co-authored publications for the it SMF on achieving the standard in addition to being reviewers for the BSi publications "Achieving ISO/IEC 20000". We have conducted our IT Service Management courses worldwide, from The Americas through to The AsiaPac region. As well as our PUBLIC course schedule we also provide PRIVATE training courses, contact us for further information.

ISO/IEC 20000 OVERVIEW/AWARENESS (½ day or 1 day session)

• In order to achieve certification against the standard and retain it, it is important that people understand what the standard is about and what it means to them. This session also includes the background to ISO/IEC 20000 [the transition from BS 15000], the pitfalls to be aware of and an approach to achieving the standard. This session can optionally be tailored to individual client needs. Click the image to the right for details of the course content.

it SMF ACCREDITED ISO/IEC 20000 QUALIFICATIONS

ISO/IEC 20000 Consultant (3 days)

• This course is aimed at process practitioners, project managers, internal auditors and consultants who are working with clients to develop their certification strategy and understand their clients' current capability against the standard. Click the image to the right for details of the course content.

ISO/IEC 20000 Auditor (2 days)

• This course is aimed at auditors who are an employee or associate of a Registered Certification Body looking to undertake certification and/or surveillance audits. Click the image to the right for details of the course content.