Provide support to your organisation during the Registered Certification Body [RCB] audit process

Purpose

To gain certification to the standard.

Approach

The RCB of your choice will conduct an on-site review of your service management capability against the standard. This will typically take 3 to 5 days dependent upon the scope. We will sit alongside your staff to assist with the presentation to the RCB and address any queries that may occur.

Benefits - ISO/IEC 20000 To Service Providers

• Ability to demonstrate capability
• Assist in identifying service improvement opportunities
• Potential knock-on marketing opportunities

Benefits - ISO/IEC 20000 To Customers

• Higher level of confidence in your service provider if they have certification
• Ability to assess your potential service providers
• Encourages a culture of continuous service improvement