A 'rigorous' snapshot of your service management capability against the standard

Purpose

To assess your Service Management capability against the ISO/IEC 20000 standard to identify :

• Requirements that are met (conformant), including :
  • Reasons for conformance
  • Cross-reference of underpinning evidence to the requirement
  • Areas of concern
    • Something that if it is not addressed may result in the requirement not being satisfied
    • Service Improvement but not an ISO/IEC 20000 requirement
• Requirements that are not met (non-conformant), including :
  • Reasons for non-conformance
  • Recommendation for addressing the gap
• General recommendations regarding the Service Management operation

Approach

The assessment takes places via a combination of on-site visits, information gathering, off-site evidence reviews, clarification and elaboration interviews culminating in a final comprehensive assessment report.

Benefits

• pro-CAM^TM
  • By cross-referencing evidence to the requirements this will smooth the process of certification when your chosen Registered Certification Body [RCB] performs the certification audit
  • Enables a focused Service Improvement Programme to be initiated
  • Provides an option for CUSTOMERS to assess their existing or potential service providers
  • Additional recommendations outside the ISO/IEC 20000 requirements based on IT Service Management best practice
  • Mitigates the time taken for your staff involved in the assessment process therefore allowing you to concentrate on your customers during the assessment