pro-CAM^TM focused upon a pre-defined sub-set of ISO/IEC 20000 discipline areas

Purpose

Mini pro-CAM^TM focuses on assessing (or re-assessing for progress) a specific area of your service management organization. This may be necessary because you either have a specific concern in that area or it has already been assessed and some major non-conformances [gaps] were found that require specific re-assessment.

Approach

The assessment takes place via a combination of on-site visits, information gathering, off-site evidence reviews, clarification and elaboration interviews culminating in a final gap assessment report.

Benefits

• A detailed rigorous analysis of a sub-set of ISO/IEC 20000 disciplines
• Enables progress against the standard to be measured
• Mitigates the time taken for your staff involved in the assessment process therefore allowing you to concentrate on your customers during the assessment