2010 Training Innovative new approach to public training course fees and highly cost effective private training course fees.

Private Courses 

PRO-ATTIVO offer a comprehensive portfolio of training courses that can be delivered globally. 

The private course route

• is very cost effective for our customers, even if you only have a few people who wish to attend the course 
• will not only offer you a highly competitive course fee but you will also save travel time and costs for your staff enabling them to return quicker to the office and start to apply the lessons learnt straight away
• enables a certain amount of configuration to meet your specific needs
• limited time offer - free service management pocket guide for attendees (scroll down to see details)

To request a formal, no obligation proposal, fill in our enquiry form now. 

Public Courses - new dates added regularly

Our public courses give you the power to dictate the final price that you will pay for your confirmed place(s).  For example, if 2 people are already booked on to our itSMF Auditor course, then by joining that course the price will drop to the grey zone price for all of the people booked on the course to date.  No later than 2 weeks before the course start date the course fee will be fixed based upon how many people in total have reserved their place.  Therefore, if 5 people have booked on to the course then all 5 will be invoiced the green zone course fee.  The arrow shows the number of people booked on that course to date.

So, book now, encourage your colleagues and friends to book their places and enjoy the power of virtual group purchasing.

To book, complete our enquiry form stating which course you wish to reserve your place(s) on.  BONUS - enjoy our special limited time offer - free service management pocket guide for attendees (scroll down to see details).

itSMF Auditor Course (ISO/IEC 20000)

Thursday 1st to Friday 2nd July 2010 - Near Amsterdam - The Netherlands - this course will run in English

itSMF Consultant Course (ISO/IEC 20000)

Wednesday 21st to Friday 23rd July 2010 - Near Amsterdam - The Netherlands - this course will run in English 

ITIL Version 3 Foundation

Monday 12th to Wednesday 14th July 2010 - Near Amsterdam - The Netherlands - this course will run in English

Prices shown for all courses exclude the exam fee which is fixed at £100/€120 per person per exam and exclude VAT at the prevailing rate.

Free service management pocket guide - limited time offer

PRO-ATTIVO are very pleased to offer, for a limited time only, a free pocket guide authored by David Clifford, our globally recognised expert on service management and ISO/IEC 20000.  The pocket guide is available to attendees booked on a confirmed PRO-ATTIVO course.

Whatever your business, your capacity to supply products and services to your customers depends on your IT. Yet, all too often, companies and government departments fail to take effective control of their IT systems. Instead, organisations rely on a confused mish-mash of different technologies and ad hoc working practices.

The solution: an ITSMS
To avoid this fate, your organisation needs to adopt an IT Service Management System (ITSMS). Employing an ITSMS will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000.

Benefits to business include:

• Deliver on the commitments you have made.
  When you provide services to a customer, the customer expects you to take responsibility for completing the job on time. From your perspective, the way you deal with your suppliers plays a vital role in fulfilling that objective. Implementing ISO20000 entails adopting a holistic approach to service development and delivery, enabling prompt and accurate communication between your organisation and your suppliers. By managing relationships with your suppliers, you can establish a strong supply chain that will be capable of delivering on the commitments you have made.
• More efficient and effective service delivery.
  Different divisions and departments are a fact of life in every organisation. The problem is how to get them working together. Without proper communication between your employees, you cannot get them to cooperate. By adopting ISO20000, employee coordination can be improved and you can protect your organisation from the risk of different business units turning into information silos. Measures, such as showing appreciation for actions that promote integration, and using key performance indicators that encourage measurement across the departmental divide, will foster team spirit and lead to more efficient and effective service delivery.
• Strengthen relationships and win new business.
  You can improve the running of your business simply by using ISO20000 as a checklist of activities that need to be performed. However, there are many advantages to achieving formal certification. In particular, it will help you to strengthen your relationships with existing customers and to win new business.  If you are a service provider, certification to ISO20000 is an opportunity to demonstrate the quality and reliability of your service management capability to existing and potential customers.
• Win new contracts.
  For a service provider, certification to ISO20000 can open doors and help you bid for new orders. Sometimes, a customer organisation may make certification to ISO20000 a requirement when awarding a particular contract.

When businesses devote too little time to researching or planning how they deal with customers, the quality of service they provide will inevitably suffer, as they find themselves reacting to problems rather than devising a solution to them. In the long run, the silo-based mentality leads to a decline in the quality of service the organisation can provide, undermining relationships with customers and making it harder to forge new partnerships or win new business.

This pocket guide contains invaluable advice on how to define the appropriate scope for assessment against ISO20000 and how the service management activities are audited using test data. It will enable you to ensure your IT service management processes align with the needs of your business and ultimately grow your business by improving your bottom line.  

Tags : 2010 Training, iso 20000, itil, service management, governance, private, on-site, public, itSMF, iso