Consultancy ITSM - Why choose us? PRO-ATTIVO has helped to define Service Management strategy, design, implementation and operational support for Service Providers ranging in size from under $1m through to multi-billion leading edge large scale contracts supporting millions of users.

We are active members of the itSMF. Our consultants are recognized by the Institute of IT Service Management (ISM®) at the Member and Fellow levels. The ISM recognizes contribution to the ITSM industry and experience in this specialist field. The Fellow grade is reserved for those who are acknowledged as gurus in their field and who contribute to the development of others.

Client Profile

We have worked with clients across many different business sectors worldwide. We appreciate and understand the nuances that exist between these sectors in terms of culture and operating practices. We are pleased to say that we enjoy repeat business working with our clients to develop long term partnerships. A small sample of PRO-ATTIVO clients includes;

BT, BVQI, DHL, DNV, EDS, Ernst & Young, Home Office, KPMG, Lloyds TSB, LRQA, Merck Serono, O2, Portugal Telecom, Stockport Council, United Airlines and Verizon

Our Philosophy

The cornerstones of the pro-attivo approach are clarity, honesty, innovation and pragmatism.

The clarity of our communications contributes to our reputation for delivering solutions on time and to budget. We listen carefully to your requirements and reach agreed objectives and outcomes for your business. We provide regular written reports on progress, issues and decisions, in plain English.

We tell you what we're doing and ask for your feedback through all stages of a project. That way, no-one wastes time trying to read between the lines.

Honesty means no hidden agenda and no secrets. We don't try to create work where none is needed. We transfer our skills and methodologies to your people so your business continues to benefit long after we have completed our assignment.

Honesty and integrity go hand in hand. We respect our customer's confidentiality.

Innovation is always considered when planning the resolution to a business problem. The ever-increasing rate of technological change means we can't stand still and assume that standard methods are always the best ones. If there is an easier, quicker and more effective way to deliver the desired result, we will suggest it.

Pragmatism is a fundamental part of our company policy. We all work in the real world, painting by numbers doesn't always work.

Tags : ITSM, Consultancy, iso 20000, iec 20000, ITIL, project management, programme management, itSMF, preferred supplier, pro-attivo