Training
ISO/IEC 20000

click the 2010 image below to access our training schedule and view details of our new innovative pricing policy for public courses

 

For information on the ISO/IEC 20000 Qualification Program including its benefits and scope click here.

We are also actively involved in ISO/IEC 20000 consulting and importantly we bring this practical experience in to the classroom. We have authored the itSMF International endorsed publication "Implementing ISO/IEC 20000 - The Roadmap", co-authored publications for the itSMF on achieving ISO/IEC 20000 in addition to being reviewers for the BSI publications "Achieving ISO/IEC 20000". We have conducted our IT Service Management courses worldwide, from The Americas through to The AsiaPac region. As well as our PUBLIC course schedule we also provide PRIVATE training courses, contact us for further information.

PRO-ATTIVO was one of the first and is probably the most successful it SMF Accredited Course Provider for ISO/IEC 20000 training.  PRO-ATTIVO are key strategists assisting EXIN with their exciting new ISO/IEC 20000 qualification scheme. 

Awareness

AWARENESS       LEVEL

E-Learning & Classroom (ISO/IEC 20000) NEW

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Foundation Level

FOUNDATION LEVEL 

EXIN - Foundation  (ISO/IEC 20000) NEW

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Professional Level

PROFESSIONAL LEVEL

EXIN - Management and Improvement of ITSM Processes (ISO/IEC 20000) NEW   

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EXIN - Control of IT Services (ISO/IEC 20000) NEW   

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EXIN - Support of IT Services (ISO/IEC 20000) NEW  

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EXIN - Delivery of IT Services (ISO/IEC 20000) NEW   

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EXIN - Alignment of IT & the Business (ISO/IEC 20000) NEW   

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Management Track

MANAGEMENT TRACK

itSMF - Service Manager/Consultant (ISO/IEC 20000)

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EXIN - Consultant / Manager in ITSM (ISO/IEC 20000)  NEW

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EXIN - Executive Consultant / Manager in ITSM (ISO/IEC 20000) NEW 

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Auditing Track

AUDITING TRACK         

itSMF - Auditor (ISO/IEC 20000)

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EXIN - Internal Auditor in ITSM (ISO/IEC 20000) COMING SOON

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EXIN - Executive Auditor in ITSM (ISO/IEC 20000)  COMING SOON

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