stage 6 Audit Preparation Prepare your team for the formal Registered Certification Body (RCB) ISO/IEC 20000 certification/surveillance audit

Purpose

To ensure that your service management function is fully prepared for the certification or surveillance audit.

Approach

We will discuss the certification process with your team, ensure that all the relevant evidence is easily available to all that may be involved in the audit and provide a Quality Management System (QMS) framework that will help to facilitate the certification process.

Benefits

• Improved chances of certification/re-certification (surveillance audit)
• Your staff know what to expect and what to provide
• Can improve communication/awareness of your processes

Tags : audit, preparation, iso 20000, iec 20000, consultancy, certification