stage 2 Pro-Start A short series of consultancy sessions aimed at getting you off the starting blocks with ISO/IEC 20000

Purpose

It is difficult sometimes to know where to start. This service is designed to address the primary questions that you need answering at the initiation of your ISO/IEC 20000 programme. This will include :

• Scoping and Eligibility (Applicability)
  • Define the scope of certification within your organization and confirm the eligibility (applicability) for certification
• Definition of your ISO/IEC 20000 Certification Strategy
  • Define a proposed approach for how your organization should consider achieving and subsequently retaining ISO/IEC 20000
• Walk through of our ISO/IEC 20000 evidence catalogue
  • To enable you to cross-reference your documents, tools, organization and general records against the types of evidence we look for to underpin the ISO/IEC 20000 requirements.

Approach

We take a collaborative approach to defining your strategy for ISO/IEC 20000 certification. We use a series of short meetings with key stakeholders to understand your business and define a proposal based upon your specific circumstances. Typically the whole process takes up to a week with a follow up session diarised to review the cross-referencing of your records in preparation for a formal ISO/IEC 20000 capability assessment (see our services : pro-CAM^TM).

Benefits

• Prior to embarking on a full ISO/IEC 20000 programme you will be able to understand what is needed and how you should proceed therefore reducing your costs and time in the long run
• Allows you to prepare for a capability assessment and understand potential short-falls of evidence

Tags : pro-start, ISO 20000, IEC 20000, Consultancy, itSMF Certification, Scope, Eligibility, Applicability