Awareness in ITSM (IS20A) ISO/IEC 20000 Awareness in ITSM Public and World Wide Private Courses

Delivery Method
Interactive Classroom or E-Learning (NEW)

Target Audience

• All individuals at all levels involved in IT Service Management
• End user organisations who wish to understand how the standard can be used to assure a customer focused approach from their service providers

Course Description

If you are considering travelling down the certification route or perhaps considering using the standard as a benchmark for compliance then this awareness session will provide the background to enable you to make an informed decision regarding your strategy.

• Both courses are based on practical real-life experience of our consultants
• Enables you to start down the route of ISO/IEC 20000 in an informed way therefore potentially reducing your costs and time
• Helps you to understand and sell the generic benefits of ISO/IEC 20000 within your organization
• Clarifies the certification process, the standard itself, the investment required and possible pitfalls

The classroom based sessions are interactive providing you with the opportunity to apply the key messages to your own organization.

The e-learning product is available with single user and corporate licence versions. It provides a multimedia based presentation that can be enjoyed at your leisure turning a dry topic in to an interesting interactive experience. Questions are asked throughout the course to test understanding and awareness. This product is SCORM^® compatible. For a demo of the product click here (coming soon).

Duration
Classroom – 1 full day (public course) – or fitted to suit your personal needs (private course)
E-Learning – studied at your own pace – typically 3 hours

Examination
Not Applicable

Pre-Requisites
None

Important Information

Tags : ISO 20000, IEC 20000, training, education, courses, qualifications, exin, itsmf, public, private, open, closed, awareness