itSMF Consultant (itSMFCON) Management Track itSMF ISO/IEC 20000 Consultant/Service Manager Public and World Wide Private Courses

Delivery Method
Interactive Classroom

Target Audience
This course is aimed at process practitioners, project managers, internal auditors and consultants who are working with clients to develop their certification strategy and understand their clients' current capability against the standard.

Course Description
This Management Track qualification is designed to communicate the details of consulting within the itSMF certification scheme guidelines. It includes :

• Introduction and background to ISO/IEC 20000
• Certification scheme explained
• ISO/IEC 20000 overview; terminology, process and objectives
• ISO/IEC 20000 Scoping and Eligibility (Applicability)
• ISO/IEC 20000 Part 1 in detail : The Specification for Service Management
• ISO/IEC 20000 Part 2 in detail : The Code of Practice for Service Management
• Implementation of ISO/IEC 20000 – following the best practice guidance included in the book “Implementing ISO/IEC 20000 – the roadmap” – authored by our Head of Consulting Practice and endorsed by itSMF International
• Use and application of ISO/IEC 20000
• Preparation for formal certification and surveillance audits
• The role of the Service Management toolset in certification
• Pitfalls to be aware of and how these can be addressed
• Exam practice and preparations

Our delegates enjoy pass rates that well exceed the average for all other course providers for this qualification.

Duration
3 days

Examination
Written Paper plus a 25 question multiple choice paper
A combined score of both papers of 65% is required to pass
itSMF Accredited

Pre-Requisites

• ITIL^® Service Management Foundation certificate with good communication skills
• IT practitioner or manager with at least 5 years general IT experience and at least 3 years experience in an ITSM environment as a practitioner, supervisor or manager
• ITSM consultant with at least 5 years general IT experience

Important Information

PRO-ATTIVO also has representation on the British Standards Institute committee responsible for contributing to the development of the next version of the standard.

PRO-ATTIVO helped the itSMF to establish their certification scheme and have audited the auditors on behalf of the itSMF to ensure compliance to the scheme guidelines.

Course Brochure
Download this course information
Download our ISO/IEC 20000 Education Brochure
Download our ISO/IEC 20000 Professional Services Brochure

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