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Delivery Method
Target Audience
Course Description Cultural change
Providing direction
Further refinement of the qualification details will be made available as soon as EXIN release their specification.
Duration
Examination
Pre-Requisites Important Information PRO-ATTIVO brings its consulting experience in to the classroom so that delegates leave our courses with much more than a certificate, they leave with valuable pragmatic information that can be used in the workplace. Recognising our extensive experience in this field reaching back to the year 2000, PRO-ATTIVO were the lead strategists helping EXIN to develop their new ISO/IEC 20000 qualification scheme. This has also involved us contributing to the development of the qualification specifications and questions. PRO-ATTIVO also has representation on the British Standards Institute committee responsible for contributing to the development of the next version of the standard. PRO-ATTIVO helped the itSMF to establish their certification scheme and have audited the auditors on behalf of the itSMF to ensure compliance to the scheme guidelines. We also contribute to the industry through the publication of the itSMF International endorsed book "Implementing ISO/IEC 20000 – the roadmap" which was written by our Head of Consulting Practice.
Course Brochure Tags : ISO 20000, IEC 20000, training, education, courses, qualifications, exin, itsmf, public, private, open, closed, senior service manager, senior service manager/consultant, management track, executive |
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