Our Service Management Pedigree

pro-attivo have helped to define Service Management strategy, design, implementation and operational support for Service Providers ranging in size from under $1m through to multi-billion leading edge large scale contracts supporting millions of users. We operate worldwide, recent assignments have taken place in North and South America, Europe, Africa and the AsiaPac regions. We pride ourselves in taking a flexible approach to everything we do in order to support our customers' needs.

ISO/IEC 20000 (BS 15000 - AS 8018, SANS 15000)

We are at the forefront of the world's Service Management standard, ISO/IEC 20000 which was published on the 15th December 2005. We first started providing BS 15000 consultancy in 2001. BS 15000 was the forerunner to ISO/IEC 20000, it also triggered facsimiles of the standard initially in Australia [AS 8018] and South Africa [SANS 15000] prior to the ISO/IEC publication. We had representation on the itSMF BS 15000 Certification Scheme Executive Sub-Committee which defined the certification scheme for the standard against which organizations were assessed. This successful forum continues today under the ISO/IEC 20000 banner.

Our consultants produce best practice implementation guidance, such as the itSMF pocket guide "Achieving BS 15000" and "Achieving ISO/IEC 20000". We are also quality reviewers for the BSi publications "Achieving ISO/IEC 20000".

Within our team of consultants we have itSMF accredited ISO/IEC 20000 consultants who have a number of years of practical BS 15000 consultancy and training experience behind them. You can rest assured that your project is being supported by suitably qualified individuals who have a practical demonstrable experience in ISO/IEC 20000.

We were one of the world's first itSMF Accredited Course Providers offering BS 15000 training and now ISO/IEC 20000 training. We are probably the world's most successful itSMF ACP BS 15000 training company in terms of pass rates and number of delegates trained.

Institute of Service Management

We are demonstrating our commitment to Service Management through our consultant accreditation programme which has resulted in members of our team being awarded membership of the Institute of Service Management. The Institute exists in order to provide guidance and support to individuals throughout the IT Service Management community. The Institute aims to ensure that requirements for professionalism and ethical conduct are maintained and developed in its members and within the industry as a whole.

Our Clients

Our portfolio of clients includes a broad cross-section of industry sectors in various parts of the world which is continually expanding. We prefer to develop longer term relationships where success goes hand in hand. This approach has served us well through many repeat assignments.

	Telecomms		Government Bodies		Military Aircraft		Managed Services
	Financial Services		Pharmaceutical		Travel & Leisure		Software

Our Philosophy

The cornerstones of the pro-attivo approach are clarity, honesty, innovation and pragmatism.

The clarity of our communications contributes to our reputation for delivering solutions on time and to budget. We listen carefully to your requirements and reach agreed objectives and outcomes for your business. We provide regular written reports on progress, issues and decisions, in plain English.

We tell you what we're doing and ask for your feedback through all stages of a project. That way, no-one wastes time trying to read between the lines.

Honesty means no hidden agenda and no secrets. We don't try to create work where none is needed. We transfer our skills and methodologies to your people so your business continues to benefit long after we have completed our assignment.

Honesty and integrity go hand in hand. We respect our customer's confidentiality.

Innovation is always considered when planning the resolution to a business problem. The ever-increasing rate of technological change means we can't stand still and assume that standard methods are always the best ones. If there is an easier, quicker and more effective way to deliver the desired result, we will suggest it.

Pragmatism is a fundamental part of our company policy. We all work in the real world, painting by numbers doesn't always work.

The itSMF

We are active members of the itSMF. The itSMF is the only truly independent and internationally recognized forum for IT Service Management professionals worldwide. This not-for-profit organization is a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications and has been since 1991.