Pro-Attivo have helped to define Service Management strategy, design, implementation and operational support for Service Providers ranging in size from under $1m through to multi-billion leading edge large scale contracts supporting millions of users.

We pride ourselves in taking a flexible approach to everything we do in order to support our customers' needs.

 


PRO-ATTIVO is recognized as the world leader in ISO/IEC 20000 training, consultancy and innovative support products.

  • We are contributors to the development of the standard commonly referred to as ISO 20000.
  • We have worked with the itSMF to establish their ISO 20000 certification scheme and audited the auditors on behalf of the itSMF.
  • We have authored the popular itSMF International endorsed publication "Implementing ISO/IEC 20000 : The Roadmap" and the new for 2010 pocket guide "An introduction to the global standard for service management"
  • We have also co-authored or contributed to many more publications in this field. 
  • PRO-ATTIVO is regularly asked to provide speakers at worldwide events sharing our knowledge in this arena.

As well as ISO/IEC 20000 services we also offer complementary services such as ITSM & ITIL® training and consultancy tailored to the needs of our customers.

As an EXIN Accredited Examination Center we are also able to schedule exams at a time and location appropriate to your needs.


News and Updates

Latest news on ISO/IEC 20000 edition 2

We will be providing regular updates and commentary on developments in the ISO/IEC 20000 world at this link.  Keep visiting us to find out what is happening in your industry.

Public course - innovative new pricing policy

In an industry first approach, PRO-ATTIVO has introduced a new pricing policy that is designed to give significant cost savings to our clients.

We have introduced a tiered system whereby the greater number of attendees that are confirmed on to a course the greater the discount for all of those attendees.  For example, if the itSMF Auditor public course currently has 4 people booked on to it, then each person would be charged £600/€720 for their course fee. 

itSMF Auditor course with 4 confirmed attendees 

However, if an additional person was to book on to the course then all 5 confirmed attendees would benefit as they would each be charged £550/€660 for their course fee.

itsmfa5_587

No later than 2 weeks before the course start date the course fee will be fixed based upon how many people in total have reserved their place.

The more that our customers encourage others to attend our courses the cheaper the price is for everyone.

For details of our 2010 training schedule, which is updated regularly, click here.

nb. prices exclude VAT and exam fee and are subject to change without notice.

News Archive