7th to 8th July 2009 - Special promotion for ITIL®2 Managers sponsored by EXIN and PRO-ATTIVO

Last few places left, this course is open to all existing ITIL^®2 service managers 

at a specially reduced price for a limited time only 

EXIN have developed a critically acclaimed qualification program focusing upon the key aspects of IT service management as defined by the boundaries of the ITSM standard ISO/IEC 20000.  The program has been in existance for over 1.5 years now with the final qualification tracks being released very shortly.

As part of the success story behind the program, EXIN and PRO-ATTIVO are delighted to announce a special offer for existing ITIL^®2 service managers to fast-track their way to the initial qualification in the management track.  For further details of the exciting limited time offer click here.

To secure your place on this course click here, nb. due to popular demand places are now limited to "course A" dates of 7th to 8th July 2009.

Vouchers for this specially reduced exam rate must be requested directly from EXIN by emailing communicatie@exin.nl.

Location : Utrecht, The Netherlands, less than 50 minutes by train from Schiphol Airport/Amsterdam

Language : English

Date : 7th to 8th July 2009

Special offer : 3 qualifications in 2 days for €450

Why only 2 days? : the course recognizes the pre-existing knowledge and experience of ITIL^®2 service managers 

 

PRO-ATTIVO's Stuart Wright to speak at itSMF UK event

Although head of the training practice for Pro-Attivo Stuart is in the enviable position where he spends as much time on ISO/IEC 20000 consulting projects as delivering training. He has been the lead consultant working with Stockport Metropolitan Borough Council (SMBC) to help them refine and optimize their IT service management operations.

Business Services ICT are the internal IT service provider for SMBC. They have an ISO/IEC 20000 project which has them on target to achieve certification later this year. As with most organisations seeking certification, this has to be achieved without impact on the ‘day job’ and in conjunction with the delivery of a number of other projects.

Continual service improvement is a fundamental requirement within the ISO/IEC 20000 standard and as such there must be clear evidence that improvements are being assessed, recorded, prioritized, authorized and bring business benefit. Alongside Derrick Taylor of SMBC, their presentation includes the main drivers behind the project, the approach taken by BS ICT and the lessons they’ve learned. They hope that this presentation will help, and encourage, others to review and improve the way they deliver and support their IT services.

For further information click here.

New podcast available - How to make progress in ITSM while budgets are tightening

Simon Alston of British Telecom was interviewed for this special podcast.  He provides listeners with advice on how to :

• shrink thousands of pages of best practice guidance in to a manageable priority led plan
• invest in training that focuses on this plan while also saving money
• achieve differentiation within the marketplace
• extract the best advice from a multitude of frameworks and guidance methods, eg. CobiT^TM, ITIL^®, MOF^®

To access the podcast click here.

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